Effective Date: 04/03/2025
Last Updated: 04/03/2025

This Cookie Policy explains how Support Oasis (“Company”, “we”, “us”, or “our”) uses cookies and similar technologies when you visit our website or use our web-based SaaS platform (“Service”).

By continuing to use our site, you consent to the use of cookies as described below, unless you opt out via your browser or our cookie banner.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, phone, tablet) by websites you visit. They are widely used to make websites work more efficiently and to provide reporting information.

Cookies can be:

• Session cookies (deleted when you close your browser)

• Persistent cookies (remain until they expire or you delete them)

2. Types of Cookies We Use

We use the following categories of cookies:

a) Strictly Necessary Cookies

These are essential for the operation of our website and platform. Without these, services like logging in or submitting support tickets may not function.

Examples:

• Session management

• CSRF protection

• Load balancing

b) Performance & Analytics Cookies

These help us understand how users interact with our website, so we can improve performance and usability.

Tools Used:

• Google Analytics

• Potentially others like Hotjar or Matomo (if added in the future)

These cookies collect anonymous data and do not directly identify you.

c) Functionality Cookies

Used to remember your settings and preferences (e.g., language, region).

d) Third-Party Cookies

Third-party services (e.g., embedded videos, live chat, or social media widgets) may set cookies through our site. We do not control these cookies and recommend reviewing the respective provider’s policies.

3. Your Cookie Choices

You have several options to control cookies:

• Via our cookie banner: When you first visit, you can accept, reject, or customize your preferences.

• Via browser settings: Most browsers allow you to block or delete cookies through settings.

• Google Analytics Opt-Out: You can install the Google Analytics Opt-out Browser Add-on to disable analytics tracking.

Disabling certain cookies may affect the functionality of our Service.

4. Legal Basis for Processing (for EU/EEA Visitors)

We use:

• Strictly necessary cookies based on our legitimate interest to operate the website.

• All other cookies based on your explicit consent, in accordance with the General Data Protection Regulation (GDPR) and the ePrivacy Directive.

5. Updates to This Policy

We may update this Cookie Policy to reflect changes in law or our cookie usage. Updates will be posted here with a revised effective date.

6. Contact Us

If you have questions about this Cookie Policy or our data practices, contact us at:
📧 help@supportoasis.com