Last Updated: 04/03/2025

Support Oasis (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (the “Service”), including through our SaaS application.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect both personal and non-personal information, either directly from you or automatically as you use our Service.

When you interact with us, we may collect:

• Full name

• Email address

• Company name and job title

• Login credentials (hashed)

• Billing and payment information (processed via third-party gateways like PayPal)

• Support ticket content, attachments, and metadata

We automatically collect:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited, time spent, and referral URLs

• Cookies and similar tracking technologies

We process your data to:

• Provide, operate, and maintain our Service

• Manage user accounts and authenticate sessions

• Respond to customer support queries and tickets

• Send operational or service-related communications

• Improve our website and application performance

• Monitor for security and abuse

• Comply with legal obligations

We will not use your data for any other purpose without your explicit consent.

If you are in the EU/EEA, we rely on the following legal bases:

• Performance of a contract – when you use our Service

• Legal obligation – for tax, compliance, and security

• Legitimate interest – to improve the Service and secure our platform

• Consent – for marketing or optional cookies (where applicable)

We do not sell your personal data. We may share it with:

• Cloud hosting providers (e.g., AWS)

• Payment processors (e.g., PayPal)

• Email and support services (e.g., AWS SES, SNS)

• Analytics tools (e.g., Google Analytics)

Where applicable, third-party services are contractually bound to protect your data and act only on our instructions.

If data is transferred outside the EU, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

We retain your data only as long as necessary:

• Active user accounts: retained until you close the account or request deletion

• Inactive accounts: retained for a period of [e.g., 12 months]

• Billing records: retained as required by law (typically 5–7 years)

• Support tickets: retained based on operational need, unless deletion is requested

You have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Request erasure (“right to be forgotten”)

• Restrict or object to processing

• Data portability

• Withdraw consent (if processing was based on consent)

To exercise any rights, email us at help@supportoasis.com

As per the IT Act and DPDP 2023 (when enacted), Indian users have the right to:

• Know what personal data is collected

• Access and correct their data

• Withdraw consent

• Lodge complaints with the Data Protection Board (when applicable)

We implement industry-standard safeguards:

• TLS encryption in transit

• AES encryption at rest

• Access controls with RBAC and MFA

• Regular backups and audit logging

• Secure coding practices

Despite our efforts, no method of transmission over the Internet is 100% secure.

We use cookies for session management, user preferences, and analytics. You may disable cookies in your browser settings.

A cookie consent banner is shown on first visit for EU users in compliance with the ePrivacy Directive and GDPR.

Our Service is not intended for children under the age of 16. We do not knowingly collect personal data from minors.

We may update this Privacy Policy from time to time. We will notify users by email or through a notice on our website when changes are material.

If you have any questions or wish to exercise your data rights, contact us at:
📧 help@supportoasis.com